What is PUKSHOP?
PUKSHOP offers you legal and free access to a huge library of Caribbean music. All you need to do is create an account and download music of your choice. For more details have a look at our video or introduction page.
My playlists are not loading, what can I do?
If your playlists are not loading or don’t update when you make a change we’re likely experiencing some temporary problems with our playlist servers. Your playlists will come back as soon as the problems are resolved, check our service status page for the latest updates.
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What is your goal?
Our dream is to take Caribbean music to the next level – worldwide network let everyone listen to whatever they want, whenever and wherever they want.
Do I need to pay to use PUKSHOP?
For the jukebox No, the advertising-funded version of PUKSHOP is free of charge. Alternatively, you can pay for an ad-free premium subscription to PUKSHOP.
For the download, Yes based on the song or album chosen.
For video, No. And Yes, registration is free.
Can I download or buy music in PUKSHOP?
We have links on a large number of albums and tracks that you can click to purchase mp3’s from our download section on the website. To purchase tracks select and follow the shopping cart. Downloading is available worldwide.
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How much advertising will I be exposed to?
There should be significantly fewer ads in PUKSHOP than you’d find on commercial radio. We are trying to strike a balance between artists who want to be paid and providing the best possible user experience.
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Is paying for PUKSHOP online safe?
Yes, PUKSHOP’s payment partners are PAYPAL, which is the global industry standard ensuring compliance to strict security and data protection standards.
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Using PUKSHOP
What bandwidth does PUKSHOP need?
We recommend 256 kbit/s. PUKSHOP usually works well on a 3G connection. Plenty of free disk space also helps keep the network requirements down as it enables more caching.
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Do I have to install PUKSHOP?
Not at the moment but in the future you will have the option because by installing PUKSHOP as a stand alone application you get a much better user experience and audio quality compared to web-based sites.
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On what platforms can I use PUKSHOP?
Internet access platforms on Mac OS X 10.4 or later and Windows XP or later. You can also run PUKSHOP in Wine on Linux.
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Can I use PUKSHOP from multiple locations?
PUKSHOP is accessible via the web on as many computers as you like. You may be logged in to PUKSHOP from several computers simultaneously, but you can only play music on one computer at a time. The music at your other computers will automatically be paused.
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Can I share music with my friends?
Not at the moment but in the near future yes, you will be able to drag and drop any track, album, artist or playlist to your email or instant messenger which creates a link to your favorites that you can send to your loved ones. They need to have PUKSHOP to listen, though. Read more about sharing and collaborative playlists in our blog.
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Why do you have two different link formats?
The PUKSHOP: URIs are the real PUKSHOP addresses. The http://www.PUKSHOP.com/ URLs are a workaround to give you clickable, blue and underlined links in instant-messenger and email applications that don’t yet recognize the PUKSHOP URI format. When there is a choice (such as when you are creating your own hyperlinks on the web), always use the PUKSHOP: addresses.
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Can I make more advanced searches?
Yes, you can search for genres by using our advanced search.
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Are there any keyboard shortcuts?
Yes, see the list of keyboard shortcuts.
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What happens if I cancel my premium subscription?
If you purchased a PUKSHOP premium subscription and then decide to cancel, your account will automatically revert to a PUKSHOP free account after that month’s subscription period expires. You can find out more about PUKSHOP’s paid for services in our Terms & Conditions.
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What quality does PUKSHOP stream in?
We use the Ogg Vorbis q5 codec which streams at approximately 160kb/s. Premium subscribers can enable higher bit rate streaming at 320 kb/s from the preferences menu.
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What countries is PUKSHOP available in?
PUKSHOP is currently available worldwide via the internet
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I don’t have a PUKSHOP account, what type of subscription account can I have?
. You can be either a jukebox subscriber, a download subscriber or both. Day passes and monthly subscription for Jukebox can be purchased on the PUKSHOP website
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When will PUKSHOP be available on my mobile phone or other platforms?
This is a very popular question and it’s available now via the web.3G or WIFI connectivity is recommended . Keep an eye on our blog for all the latest news about mobile and other developments.
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Can I use PUKSHOP to play music in my bar, restaurant, store, etc?
No, the Terms & Conditions that you agree to when registering for PUKSHOP states that PUKSHOP is for personal, non-commercial use.
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Can I stream PUKSHOP music to speakers with Airport, Logitech Squeeze box, Sonos, etc?
Currently there is no built-in support for this but some of our users have found ways to make is possible. For more info read here about Apple Airport and Logitech Squeezebox.
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Problems
I have forgotten my password or username. Can you help me?
You can request a password reset, as long as you remember either the username or the email address you have supplied.
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What should I do if something goes wrong while PUKSHOP tries to update itself?
Probably the easiest thing to do is to download and reinstall PUKSHOP!
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I can’t find a track, album or artist I’m looking for?
In the future we aim to have all the worlds music available, however, we are currently in beta and are updating our catalogue so it’s possible that you won’t be able to find some of your favorite artists or tracks. We are working really hard to grow our catalogue as quickly as possible by constantly adding new content so you can get more and more music. Unfortunately some artists have opted not to be added to PUKSHOP at this time, but we are adding more every day
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I signed up for a premium account but still hear ads?
You should also check to ensure that your account is still active, if you’ve changed your credit card or used a virtual card it’s possible that your automatic renewal was not processed. Check your subscription status to ensure that you are still a premium member and update your card details if necessary.
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What should I do if I find a bug?
It would be nice if you could report it to us, the best way to do that is to visit our forum and leave a message with as much details as possible as to what the bug is, how it occurred and a little bit about you computer setup.
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Music fast-forwards or jumps ahead when I play it, what can I do? (Windows Only)
To solve this problem enable Hardware Acceleration in the system preferences by going to Edit -> Preferences -> and unchecking “Enable hardware acceleration”.
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I can’t log in to PUKSHOP, it says the there is a failure ?
Use the reminder link to seek help with your username or password reset.
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